Privacy Policy

At York Home Performance (“York Home Performance,” “we,” “us,” or “our”), along with our affiliates, we prioritize your privacy and are dedicated to protecting the information you share with us. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, request a quote, schedule a home energy audit, or otherwise interact with our services (collectively, our “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information about you in the following ways:

Information You Provide Directly. When you submit a form on our website, request a free estimate, schedule a home performance assessment, or otherwise communicate with us, we collect:

Contact information such as your first and last name, mailing address, email address, and phone number.
Property details such as the type of home, the age of the property, current insulation, heating and cooling systems, and any rebate or utility program you are interested in.
Communication content, including messages, voicemails, recorded calls, text messages, and emails exchanged with our team or our AI calling system.
Appointment and service history, including audits performed, jobs completed, invoices, and warranty records.

Information Collected Automatically. When you visit our website or interact with our digital ads, we automatically collect:

Technical and device information such as browser type, operating system, device identifiers, and IP address.
Usage data such as pages visited, time spent on pages, referring URLs, and the ads or links you clicked to reach us.
Cookies, pixels, and similar tracking technologies, including those used by advertising and analytics partners (for example, Google, Meta, and our CRM platform) to measure ad performance and improve our Services.

Information from Third Parties. We may receive information about you from advertising platforms (such as Meta and Google), lead generation partners, utility partner programs, public records, and home performance industry data providers.

2. How We Use Your Information

We use your personal information to:

Respond to your inquiry, provide a quote, and schedule and perform home performance services.
Contact you about your estimate, appointment, project, rebate paperwork, warranty, or follow-up service.
Send you marketing communications, promotions, rebate updates, and seasonal offers by email, phone, text message, AI-powered voice calls, and direct mail.
Operate, evaluate, and improve our website, marketing, and customer experience.
Detect, prevent, and investigate fraud, abuse, and security incidents.
Comply with our legal, regulatory, and contractual obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following ways:

Service Providers. With vendors that help us operate our business, such as our CRM and marketing platform, AI calling provider, SMS and email providers, scheduling and dispatch tools, website hosting, and analytics partners.
Subcontractors and Installation Partners. With trusted subcontractors and installers when needed to perform the services you requested.
Utility and Rebate Programs. With utility companies, energy efficiency programs, and rebate administrators when you ask us to help process a rebate or incentive on your behalf.
Advertising and Analytics. With advertising and measurement partners (such as Google and Meta) to measure ad performance and serve relevant ads, subject to your cookie and privacy choices.
Legal and Safety. When required to comply with law, respond to legal process, enforce our agreements, or protect the rights, property, or safety of our customers, our team, or the public.
Business Transfers. In connection with a merger, acquisition, financing, or sale of all or part of our business.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors, service providers, or other vendors is permitted only to support the services you have requested.

4. SMS, Phone Calls, and AI Communications

When you submit a form, call us, or otherwise provide your phone number, you agree to receive phone calls, text messages (SMS and MMS), and AI-powered voice calls from York Home Performance and on our behalf at the number you provided, including by autodialed or prerecorded means. Consent to receive marketing calls or texts is not a condition of purchase.

Message and data rates may apply. Message frequency varies. To stop receiving text messages, reply STOP to any text message from us. For help, reply HELP or contact us using the information at the bottom of this page. You can opt out of marketing calls at any time by telling our team or by sending a written request to the contact email below.

Phone calls and AI-powered calls with York Home Performance may be recorded and transcribed for quality, training, scheduling, and customer service purposes.

5. Cookies and Tracking

We and our partners use cookies, pixels, web beacons, and similar technologies on our website to remember your preferences, measure performance, and serve ads. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

6. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Access the personal information we hold about you.
Correct or update inaccurate or incomplete information.
Delete your personal information, subject to legal exceptions.
Request a copy of your personal information in a portable format.
Restrict or object to certain types of processing.
Withdraw consent where we rely on consent as the legal basis for processing.

To exercise any of these rights, contact us at [INSERT PRIVACY EMAIL]. We may need to verify your identity before fulfilling your request.

7. Children’s Privacy

Our Services are intended for adults age 18 and older. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it. If you are between 13 and 18, you must have permission from your parent or guardian to use our Services.

8. Third-Party Websites

Our website may link to third-party websites, including utility partners, rebate program portals, and social media. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

9. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain your information for as long as needed to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Service Area and Out-of-State Users

York Home Performance provides services in York County and surrounding counties in Pennsylvania, and in Baltimore, Harford, Montgomery, Prince George’s, and surrounding counties in Maryland. If you submit information from outside our service area, we may still use your information to respond to your inquiry.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date. Significant changes will be communicated through our website or directly to you when required by law.

12. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us:

York Home Performance

11505 Susquehanna Trail S, Glen Rock, PA 17327

(410) 934-7734

yorkhomeperformance.com